Please note that this is a long document but it is extremely important so it would be appreciated if you could take the time to read guidance in full.
If you are feeling unwell or have any signs or symptoms of coronavirus or have been in contact with anyone who has symptoms, please DO NOT enter the Clubhouse at any time.
Due to the pandemic it has been necessary to make some changes to movement around the clubhouse, as such Angie, our Bar Manager has put together the following notes to give you an insight as to how things will operate for the foreseeable future. Government guidelines will be regularly reviewed and changes made as appropriate. Until then, we would appreciate your patience and co-operation.
Please note that as our Clubhouse is an older building it is not always easy to ensure social distancing so please take this into consideration and ensure respect is given to others at all times.
If you are unsure of procedures at any time please ask staff for help.
MAIN AREAS & FACILITIES OUT OF USE
Unfortunately due to social distancing measures there are a number of areas within the Clubhouse which are currently not in use. These include the Television room, Dining room, accessible toilet (this facility is blocked off, but will be reopened if someone requires the use of an accessible toilet), Fire Exit door towards course from Function room (unless in an emergency) and Staircase leading to/from locker rooms.
ENTRY TO CLUBHOUSE BAR AREA
Enter the clubhouse via the main front door entrance.
Please sanitise your hands before entering.
TRACK & TRACE
Following Government guidelines, we are required to keep record of everyone who enters the premises.
With this in mind, we have set up Track and Trace system at the clubhouse bar. Everyone should leave a note of their name and provide a contact number.
A pen and sanitiser are available for your use.
Every day you visit the clubhouse you should complete this form for our records.
ROUTE THROUGH THE CLUBHOUSE
There is a one way system in operation. Everyone MUST follow this route at all times.
Please be aware that due to the layout of the building, some areas are classed as “bottle neck” and access through these areas may at times prove to be more difficult. You are requested to exercise additional caution at these points.
The main areas that congestion is likely to occur are:
- Main entrance door
When you enter there could be someone using the scores entry computer or there could be someone exiting the building meaning you may cross paths. Please check through the window, then enter and proceed with caution.
- Trophy cabinet area
This area is extremely tight and could easily become very congested at peak times.
There are people entering the bar, exiting the bar and going to and from the toilets. The floor area has been blocked off with white lines. Please DO NOT stand in this area.
- Entrance into cloakroom
As you enter into the cloakroom this has been split, please remain to the left side of the barrier. This side has been split, 1st line (to the left) is to enter queuing system in order to be served, 2nd line is to go directly to seating area in function hall through door to left of the bar.
We have implemented procedures throughout the clubhouse to try to assist with the flow and your safety. Everyone is kindly requested exercise caution and common sense at all times, but especially around these areas of possible congestion to avoid potential problems.
Please be courteous to other members, visitors and staff at all times in order that everyone can remain safe.
From the main door
Please proceed to the “please wait here” floor sign.
You will see the floor area in front of you is blocked off with white lines.
This area is one of the “hot spot” areas, you are kindly requested not to stand in this area.
Going to the toilet
You are requested to stand on the floor sign “please wait here” until you can see that it is free for you to proceed to the washrooms.
There is a sign to say we are operating a one in one out system in the toilets.
Although preferable, this will be very difficult to monitor. Your co-operation would therefore be much appreciated.
To help prevent the spread of coronavirus, we have provided a sanitising station outside the toilets.
Please sanitise your hands before entering the toilets and once again as you leave.
Entering the queuing system for food or drinks
You are requested to stand on the “please wait here” floor sign until you can see that the first footprint floor marking in the cloakroom area is free, if it is please proceed forward onto it.
As members are served, please move onto the next footprint floor sign. Please then follow the arrow towards the next footprint floor sign.
Follow the footprints around the barriers to the next “please wait here” sign.
Please place your food and drinks order from this point.
NB: If you are in a couple or a group, only one person should stand in line to place an order. The other group members should go directly to the seating area in the function hall, (following the fast track entry system).
Going directly to the seating area in the hall – (Fast Track System)
Once you reach the bar area if you are not entering the queuing system and wish to proceed directly to the seating area in the function hall, you can enter via the fast track system.
You are requested to stand on the “please wait here” floor sign until you can see that area in front of you is clear then follow the white line parallel to the barrier system into the bar area please follow this line into the function hall, then select your table.
Service at the Bar
After following the footprint / barrier system, the person who has been queuing should stand at the “Please wait here to be served” sign
Please place your order as normal with the bar staff.
Once your order is ready, the bar staff will place your drinks on a tray (this will already have been sanitised), then invite you forward to pay for your order & take your drinks.
If you have ordered food, your food order will be brought to your table.
1. The bar staff will require to know if you will be sitting inside or outside.(ALL drinks for outdoors must be served in a plastic glass). Your order will have inside /outside noted on till.
2. If you are ordering food, you will be given a table number which should displayed on your table. Your table number will be noted in the till (this number will have previously been sanitised)
3. Wherever possible, please pay by contactless card.
Once you have been served, please go to your selected table & display your food order number (if applicable), a waitress will bring your food to you.
NB: If you are sitting outside, you must follow the one way system and take your drinks outside using the main exit door. (We apologise in advance for this inconvenience).
The fire exit door in the Function hall must not be used unless in the event of an emergency!!!
Use of toilet from indoor seating
If you are seated in the function room & require to use washrooms, please leave the function room following the one way system.
Be conscious of social distancing in the zoned area around trophy cabinet and also the toilets.
Use of toilet from outside seating
If you are making use of outdoor seating & require to use washrooms, you have 2 options,
- Use the toilets in the locker rooms (for use of members only)
(Please remember to sanitise before you enter and leave the building).
- Use the toilets in the clubhouse, please re-enter the building using the main front door entrance. (Please remember to sanitise before you enter and exit the building).
Another drink from indoor seating
If you are seated inside & require another drink from the bar, you must follow the
one way system to exit the function room, to re-join the bar queuing system.
Another drink from outdoor seating
If you are seated outside & require another drink from the bar, you must re-enter the clubhouse using the main door entrance. (Please remember to sanitise your hands before you enter).
Proceed to “please wait here” sign then if clear to do so, please proceed onto the footprint floor signs taking you to the bar queuing system.
There are various sanitisers available throughout the clubhouse. Our staff will ensure these areas are kept clean and tidy and replenished. However, if you notice any area requires attention, please notify a member of staff who will attend to this.
Sanitising at bar
ALL bar staff will sanitise their hands prior to and after every transaction. However, we will not be offended if you did not see us do it and politely request us to do again.
All trays and table numbers will be sanitised prior to service.
Bar area will be regularly sanitised.
Sanitising In function room
Bar and catering staff will sanitise your table as they clear it. However, if you would prefer to sanitise the table area yourself, there will be sanitising stations available in the function room. Please feel free to make use of this facility.
There is a bin available at each station for you to dispose of your used sanitising cloth.
For everyone’s safety and to help prevent the spread of coronavirus we request you assist us by using the following procedure.
When exiting please return used trays to the collection point in the bar area. A staff member will clean and sanitise the tray ready for use by the next customer.
Please return your empty glasses to the collection point in the bar area.
Plastic wine & prosecco glasses
Please return these glasses to the glass collection point in the bar area.
Plastic pint & 1/2 pint glasses
Please dispose of your plastic pint & half pint glasses in any of the black bins provided.
Please leave used crockery on the tables.
A member of staff will clear this away, then sanitise the table, number holder and perspex sign.
NB: There will be a similar set up provided for the outside seating area.
Locker Rooms Access
The locker rooms will be available for use, giving you access to your personal locker and toilet facilities. Please sanitise your hands as you enter the building.
Please note, the shower facilities are not available for use for the foreseeable future.
In accordance with Government guidelines, to minimise contact with surfaces, both the ladies and gents entry doors to the locker room will be wedged open.
Please ensure that you follow guidance at all times.
Do not leave any valuables or personal belongings lying outside your locker at any time. The club cannot take any responsibility for items left unattended as, all is left at owners own risk.
Toilet facilities within the locker rooms will have sanitising spray, wipes and hand sanitiser available for use on all surfaces as required.
Access to the locker room
You will only have access to the locker room via the entry / exit door on the lower level.
Please note that the staircase between locker rooms and bar area is for staff access only in order to perform necessary bar and catering duties.
These are very difficult times and have forced us to make many changes.
The measures we have put in place are to keep all members, visitors and staff safe. Although we recognise there may be small changes required we have implemented these for your safety so please assist in every way you can.
This new system obviously hasn’t been tried and tested yet, so we do expect some teething problems which will be addressed as and when they arise.
We realise the changes we have had to make to our services will cause you some element of inconvenience and frustration however:
- Staff will endeavour to serve you as quickly and efficiently as possible.
- Thank you in advance for your co-operation, patience and understanding, and
- Thank you all for Social Distancing and respecting others.
BE SMART >>>>>>>>STAY APART